Shipping & Delivery Policy

At Furrmate Wellness Pvt. Ltd., we are committed to delivering healthy, plant-based nutrition for your furry companions quickly and securely. Please read through our shipping and delivery policy for all the details you need.

Shipping Locations

We currently deliver across India. If your location is outside our standard delivery zones, please contact us at team.furrmate@gmail.com, and we’ll try our best to assist you.

Processing Time

  • Orders are processed within 1-2 business days after they are placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you’ll receive a confirmation email or SMS with your tracking details.

Delivery Time

  • Standard Delivery: Delivered within 3-7 business days depending on your location.
  • Express Delivery (if applicable): Delivered within 1-3 business days for an additional charge.

While we strive to meet these timelines, external factors such as courier delays or weather conditions may occasionally affect delivery schedules.

Shipping Charges

  • Free Shipping: Available on orders above ₹439.
  • Standard Shipping Fee: ₹99 for orders below ₹439.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via email. You can use this link to monitor your package in real time.

For any issues with tracking or delivery, please contact us at team.furrmate@gmail.com, and our team will be happy to help.

Packaging and Handling

We take great care to ensure your orders are packed securely to maintain freshness and avoid damage during transit. If you receive a package that is damaged, tampered with, or has any other issues, please contact us immediately at team.furrmate@gmail.com with photos of the package for verification.

Returns Policy

Due to the nature of our food products, we do not accept returns. However, in the rare instance of:

  1. Damaged Packaging
  2. Incorrect Product Delivered
  3. Missing Items

We will address these issues promptly. Please report any concerns within 24 hours of receiving your order by contacting us at team.furrmate@gmail.com with relevant details and photos.

Unsuccessful Delivery Attempts

Our courier partners will attempt to deliver your package 2 times. If the delivery is unsuccessful after these attempts, the package will be returned to us. Additional shipping fees may apply for re-dispatching your order.

Contact Us

For any shipping or delivery-related concerns, feel free to reach out:

  • Email: team.furrmate@gmail.com
  • Chat Support: Available 9am-5pm via our website.

Thank you for choosing Furrmate Wellness Pvt. Ltd.! We’re excited to nourish your furry friend and nurture the planet, one bowl at a time. 🐾